REPORTING CONCERNS


NORTHSTAR Health System (NHS) is dedicated to providing quality health care services for the residents and visitors of Greater Iron County within the scope of its skills and technologies in a safe, progressive, and cost effective manner. These services are provided through a staff of highly qualified and diverse professionals, who are accountable for their actions, respected for their skills as individuals, and valued by the organization.

If you have any concerns about patient care and/or safety at NORTHSTAR Health System or any of its affiliates, you are encouraged to contact our NHS Quality/Risk Manager at (906) 265-0474 / deb.han@northstarhs.org.

Concerns not resolved by NHS Administration or designees can be reported to the Joint Commission's Office of Quality Monitoring at (800) 994-6610 / complaint@jointcommission.org.

The Joint Commission evaluates and accredits more than 15,000 health care organizations and programs in the United States. An independent, not-for-profit organization, The Joint Commission is the nation's predominant standards-setting and accrediting body in health care. Since 1951, The Joint Commission has maintained state-of-the-art standards that focus on improving the quality and safety of care provided by health care organizations. The Joint Commission's comprehensive accreditation process evaluates an organization's compliance with these standards and other accreditation requirements. Joint Commission accreditation is recognized nationwide as a symbol of quality that reflects an organization's commitment to meeting certain performance standards. To earn and maintain The Joint Commission's Gold Seal of Approval™, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.